AI Replies

We're excited to share that our new AI-Powered Replies feature has launched! This cutting-edge tool is designed to revolutionise how you interact with your customers, making responses faster, more accurate, and tailored to each unique situation

What is AI-Powered Replies?

This new feature leverages advanced artificial intelligence to generate personalised responses to customer reviews. By analysing the sentiment and content of reviews, the AI can suggest contextually relevant replies, saving you time while ensuring consistent and thoughtful communication.

Key Benefits of AI-Powered Replies:

Efficiency Boost: Clients can quickly respond to reviews with AI-generated suggestions, reducing response times and allowing them to focus on other critical tasks.
Consistency in Tone: The AI ensures that all replies align with the brand's voice, maintaining a professional and coherent tone across all interactions.
Personalisation at Scale: Even with high volumes of reviews, AI enables personalised responses, enhancing customer satisfaction and engagement

For more information, click here.

Admin

Founded in 2010, Feefo is a ratings and reviews platform that collects reliable and constructive reviews for thousands of clients worldwide. We only send invitations to verified customers to ask them to leave a review, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.