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Customer review analysis and sentiment insights

Leverage Feefo’s AI technology to automatically analyse reviews and identify customer sentiment. Gain immediate and valuable insights into the key issues impacting your customers.

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See what your customers really think

See right away what's affecting your Feefo rating with in-depth customer review analysis
and prioritise improvements for better customer experiences. Our automated sentiment analysis vividly illustrates your customers' top priorities so you can put them at the top of your list.

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More intelligent decision-making

Harness genuine customer opinions through advanced customer review analysis to see what you’re doing right, where things are going wrong, and what you can do to turn things around. Feefo’s suite of business analytics tools lets you extract the data that matters quickly and easily so every decision you make is fully informed. Discover more in our guide on how to analyse customer and product reviews.

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Save time with instant insights

With the power of AI technology, you can effortlessly conduct customer review analysis. Instantly identify trends and key insights with review analytics. Generate specific reports highlighting customer discussions, so you know exactly what you need to do to enhance your products and services — and retain those customers for the long haul.

Speak with one of our review experts today

What you can expect next:

What you can expect next:

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A brief conversation to align goals and priorities.

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See a personalised demonstration of our platform.

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To speak with a real, local human.