Leverage Feefo’s AI technology to automatically analyse reviews and identify customer sentiment. Gain immediate and valuable insights into the key issues impacting your customers.
See what your customers really think
See right away what's affecting your Feefo rating with in-depthcustomer review analysis and prioritise improvements for better customer experiences. Our automated sentiment analysis vividly illustrates your customers' top priorities so you can put them at the top of your list.
More intelligent decision-making
Harness genuine customer opinions through advancedcustomer review analysis to see what you’re doing right, where things are going wrong, and what you can do to turn things around. Feefo’s suite of business analytics tools lets you extract the data that matters quickly and easily so every decision you make is fully informed. Discover more in our guide on how to analyse customer and product reviews.
Save time with instant insights
With the power of AI technology, you can effortlessly conduct customer review analysis. Instantly identify trends and key insights with review analytics. Generate specific reports highlighting customer discussions, so you know exactly what you need to do to enhance your products and services — and retain those customers for the long haul.
Meon Valley used Feefo's customer review analysis to gain a greater understanding of the quality of their customer service. It allowed them to make better business decisions to help continually improve the customer experience for future travellers, leading to a 23% increase in sales.
Iceland utilised Feefo's AI sentiment analysis to enhance its advertising, securing a 4.5/5 rating from 31,000+ reviews. Feedback highlighted areas like the success of their bagless delivery trial due to environmental concerns and the excellence of their home delivery, praised by 99% of customers. This insight shaped targeted marketing and spurred essential service improvements, such as refined driver training.
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