Make smarter decisions with review analytics 

Feefo Reports

More than just a star rating

Our advanced review analytics tools provide a comprehensive overview of what your customers are saying, helping you identify trends, uncover hidden sentiments, and drive smarter business decisions. Delve into customer review analysis that highlights key aspects of your customer experience, from product satisfaction to service delivery. 

Feefo Analytics: Essential

Strategic decision-making

Online review analysis helps you go beyond surface-level feedback, and gain access to insights into customer sentiment, pain points, and praise. Whether it’s a product review analysis or comments about your service, we help you understand what your customers are really saying. Feefo review analytics gives you clarity about how your brand and products are perceived. 

Feefo Analytics: Service and Product Performance - Addon

Performance review

Take decisive steps to improve customer satisfaction and business performance. Our customer review analysis tools are based on authentic data, so you can make informed decisions based on real-time feedback. Whether you’re enhancing products or improving customer service, product review analysis gives you the insights you need to succeed. 

Data Services - Addon

Identify data trends

Your marketing strategy needs to be driven by data you can depend on. With our review analysis tool, you can maximise the power of UGC reviews to tailor your campaigns and connect with your audience on a deeper level. Online review analysis helps you identify what resonates with customers, so you can use that knowledge to build targeted, effective marketing strategies that deliver results. 

Benefits of customer and product review analysis  

Utilising customer and product review analysis brings measurable advantages to your business. Through in-depth review analysis, you can: 

• Uncover trends to better meet customer demands. 

• Use customer feedback and product review analysis to enhance or innovate your offerings. 

• Address customer needs more effectively through targeted review analytics. 

• Respond to market shifts in real time with continuous online review analysis.  

• Use data-driven insights to drive innovation, inform smarter strategies and build stronger performance.