It’s never been more vital to stand out from the crowd as a retailer. From understanding shopping habits to getting the right information in front of your customers at the point of sale, Feefo’s feedback and insights platform can help you move the needle.
The power of social proof
Connect like minded consumers before they purchase
Encourage more engagement and instil trust
Increase buyer confidence while reducing cost-per-acquisition
Feefo Analytics
Understand your customers’ shopping habits better
Get a clear view of every part of the customer experience - in-store and online. Then use everything you learn to improve your customer journey, build stronger relationships, and increase consumer confidence in your brand and products.
Display Tools
Boost customer confidence at the buying stage
Increase trust exactly where it’s needed. Use our AI technology to display feedback at critical points in the customer journey. Let your customers share their experiences through photos reviews to prove that your products are perfect for others too.
Social Sharing
Drive more sales
Increase footfall and online traffic by displaying feedback across your website and social media, so your confirmed customer reviews can guide the buying choices of others.
Optimise the digital experience
Improve your click-through rates, build trust at the look-to-buy stage, reduce bounce rates, enhance dwell time and more:
Feefo feedback displays aim to boost conversions and maximise your ad spend.
Share trusted customer feedback using social proof like user-generated content (UGC). This can help you qualify for Google Seller Ratings and stand out online.
“Feefo’s AI-powered customer sentiment insight tool has enabled us to improve our delivery process and initiated some fascinating conversations between us and our customers, resulting in Iceland being able to better respond, listen and take action on feedback.”
“Feefo makes it easy for guitarguitar to find out what our customers really think about us as a business and understand where we can improve. Without Feefo’s insight, we’d not have taken many of the steps we have over the last two years to improve our customer experience and would have lost some customers. Feefo gave us the chance to engage with them for a second time and turn negatives into positives.”
“We were blown away by the results we’ve seen after implementing Feefo. By giving our customers a voice, we’re able to make smarter decisions within the business. A 14% increase in conversion rate certainly shows that customers trust the reviews they are reading.”
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