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Retail Services Reviews & Customer Feedback

Shoppers listen to people like them, and Feefo makes their voices heard. Our eCommerce review platform shines a light on real purchase experiences, helping you build trust, cut returns, and turn first-time buyers into long-term fans.

Turn browsers into buyers with real reviews.

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Retailers winning with Feefo reviews

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  • Not on the High Street

     
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  • Beko

     
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  • Black & Decker

     
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  • The Fragrance Shop

     
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  • Currys

     
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  • Sephora

     
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  • Charles Tyrwhitt

     
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  • Iceland

     
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  • Halfords

     
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  • Dreams

     
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  • Next

     
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  • Euronics

     
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  • Not on the High Street

     
  • Logo spacer

  • Beko

     
  • Logo spacer
  • Black & Decker

     
  • Logo spacer

  • The Fragrance Shop

     
  • Logo spacer

  • Currys

     
  • Logo spacer

  • Sephora

     
  • Logo spacer

  • Charles Tyrwhitt

     
  • Logo spacer

  • Iceland

     
  • Logo spacer

  • Halfords

     
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Enhancing icon

2500+

Retailers enhancing their business with Feefo

service score

4.5

Average service score of retail brands on Feefo

number of reviews

32m+

Retail reviews left on Feefo clients sites in 2024

How does Feefo help retailers?

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Convert faster and build trust

Use real reviews and smart widgets to build trust and reduce bounce rates. Help shoppers feel confident and convert faster with relevant and authentic social proof.

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Use customer insight to improve product and service

Analyse sentiment to improve product offerings and reduce returns. Understand what works, what doesn’t and where to focus your product and service efforts.

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Streamline and integrate feedback collection

Automate feedback collection and integrate with CRM tools to streamline operations and boost loyalty. Free up internal teams, respond to feedback, and improve customer experience.

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Get more reviews across products

Expand review coverage to increase visibility and credibility, giving shoppers confidence in your products. Launch new products quickly, with authentic reviews from day one.

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Reduce returns

Use insights from feedback to reduce dissatisfaction and improve post-purchase experiences. Place relevant, customer-led insights right where shoppers need it.

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Affordable pricing plans

Our packages provide you with everything you need, for one transparent monthly cost. Whether you’re just starting out, or have an existing bank of reviews – we have the right option for you to make the most of verified customer feedback.

Essential

Boost reputation and sales performance with tools to collect, manage, showcase and analyse verified customer reviews and feedback.


from £149 / month + VAT

Get started

Enhanced

Unlock the true value of customer reviews and feedback, with advanced tools for comprehensive analysis, actionable data and forging deeper customer connection.

from £299 / month + VAT

Get started

Bespoke

Tailor your package with one of our dedicated review and insight consultants. Together we'll create a customised plan to help you achieve your goals.

Let's discuss / month

Get started

FAQs

How does Feefo guarantee its reviews are real?

Feefo is an eCommerce review platform that only collects feedback from customers linked to a verified purchase experience.

Does the platform support both my online and physical store locations?

Yes, the comprehensive packages offer location feedback to track and manage the customer experience across all physical stores.

Is review collection automated or manual?

Collection is automated and integrates with your CRM or e-commerce platform to streamline the process and boost loyalty.

Can Feefo help me get more reviews on my less popular products?

Yes, tools like Review Booster help you strategically expand review coverage across your entire product catalogue

 

Speak with one of our review experts today

What you can expect next

What you can expect next:

A brief conversation to align goals and priorities.

See a personalised demonstration of our platform.

To speak with a real, local human.
 

Real retail success stories

How 1st Class Credit Union use Feefo to build trust and drive member-led innovation
Customer Stories

How 1st Class Credit Union use Feefo to build trust and drive member-led innovation

1st Class Credit Union transform member feedback into real change using Feefo, unifying their review and survey stack to gain greater insig...

October 28, 2025

WoodBlocX and Feefo: Building trust and expanding markets
Customer Stories

WoodBlocX and Feefo: Building trust and expanding markets

WoodBlocX utilise Feefo to scale across Europe, boost trust, and drive innovation through customer feedback, turning reviews into a powerfu...

August 21, 2025

Not On The High Street: In Mail Case Study
Customer Stories

Not On The High Street: In Mail Case Study

Not On The High Street boosts customer feedback with Feefo's In Mail, achieving an 88% response rate increase and enhancing engagement and ...

August 15, 2025