Our Pricing Packages

Enhanced

• Sends
  • Up to 200

• • Up to 500
  • +$256 per month

• • Up to 500+
  • Bespoke

• Features
  • Feefo Analytics: Essential

• • Google Partnership

• • Social Sharing

• • Feedback Request Manager​

• • NPS

• • Insights Labels & Predictive Response

• • Surveys

• • SMS Feedback Requests
  • Add on

• • Custom Questions
  • Add on

• • Feefo Analytics: Service & Product Performance
  • Add on

• • Ecolabels
  • Add on

• • Location Feedback
  • Add on

• • Review Booster
  • Add on

• • Dynamic Topic Display​ & Highlighted Snippets
  • Add on

• • Custom Form Templates
  • Add on

• • Communities
  • Add on

• • Smartlink
  • Add on

• • AI Replies
  • Add on

• Moderation
  • Moderation: Essential (by profanity 
filter)

• • Full Human Moderation
  • Add on

• • Full Moderation (blend of human and 
AI)
  • Add on

• • Reply Moderation
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• Customer Success
  • Access to Knowledgebase

• • Live Chat Support

• • Email Support

• • Annual Account Review

• • Dedicated Customer Success Manager

• Set up Services
  • 6 Month Historical Upload

• • Form Setup

• • Import Reviews

• • Product Matching

• • Survey Set Up (per Survey)

• • Setup as a Service
  • -

• • Feed Mapping
  • Add on

• • Form Template Changes
  • Add on

• • Custom Email Template
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• • Data Services
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Essential

• Sends
  • Up to 200

• • Up to 500
  • +£100 per month

• • Up to 500+
  • Bespoke

• Reporting
  • Feefo Analytics / Essential

• • Google Business Integration​

• • Social Sharing

• • Feedback Request Manager​
  • Add on

• • NPS
  • Add on

• • Insights Labels
  • Add on

• • Surveys
  • Add on

• • SMS Feedback Requests
  • Add on

• • Custom Questions
  • Add on

• • Feefo Analytics / Product Specific 
Reporting
  • Add on

• • Feefo Analytics / Service & Product 
Performance
  • Add on

• • FSAS
  • Add on

• Location Feedback
  • 1 location
  • Add on

• • 2 to 5 locations
  • Add on

• • 6 to 10 locations
  • Add on

• • 11 locations
  • -

• Review Booster
  • Review Booster
  • Add on

• • Dynamic Topic Display​ + S&P 
Performance Report
  • Add on

• • Custom Form Templates
  • -

• • Communities
  • -

• • AI Merchant Replies
  • -

• Moderation
  • Standard Moderation (by profanity 
filter)

• • Full Human Moderation
  • -

• • Full Moderation (blend of human and 
AI)
  • -

• • Reply Moderation
  • -

• Customer Success
  • Access to Knowledgebase

• • Live Chat Support

• • Email Support

• • Annual Account Review

• • Dedicated Customer Success Manager
  • -

• Set up Services
  • 6 Month Historical Upload
  • Add on

• • Form Setup (Micro)
  • Add on

• • Import Reviews
  • Add on

• • Import Verified Reviews
  • Add on

• • Product Matching***
  • Add on

• • Survey Set Up (per Survey)
  • Add on

• • Setup as a Service (non-Enterprise)
  • Add on

• • Form Setup (Bespoke)
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• • Form Setup (Complex)
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• • Form Setup (Simple)
  • -

• • Feed Mapping / Pre Processing
  • -

• • Form Template Changes
  • -

• • Custom Email Template (by 
exception only)
  • -

• Data Services
  • Authorised Views (GCP required)
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• • Bespoke Dashboards
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• • Data Feeds Out (client API endpoint)
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• • Data Feeds Out (CSV)
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