Skip to content

Feefo Partners New Federation Independent Agents | Feefo

Members of new estate agents’ collective use Feefo’s smart customer insights platform in commitment to heightened levels of service, transparency & innovation.

Members of new estate agents’ collective to deploy Feefo’s smart customer insights platform in major commitment to heightened levels of service, transparency and innovation.

London, 29 April 2019: Feefo, the reviews and customer insights technology company is partnering with the Federation of Independent Agents, empowering the new UK-wide organisation’s members to deliver market-leading levels of service in the property industry.

Deploying Feefo’s AI-powered, invitation-only insight platform, FIA members will differentiate themselves by collecting, displaying and analysing thousands of real reviews from genuine customers, demonstrating a transparent commitment to the highest standards of service and best practice. Powerful machine learning capabilities will give members unique, near-real-time insights into demand and sentiment, enabling a new level of responsiveness and improved customer experience.

“As a new federation with a modern mindset, dedicated to using innovation and technology to drive game-changing improvements in customer experience, Feefo is the right partner for us,” said Graham Lock, Founder and Chairman at the FIA. “We are about putting more power in the hands of independent agents and value transparency and openness above all else. The Feefo platform will be a key tool, enabling us to measure our members’ customer service at the coal-face, while empowering FIA agents to improve and demonstrate they are uniquely customer-focused.”

“We are thrilled to be partnering with a no-nonsense, innovative organisation such as the FIA,” said Matt West, CEO at Feefo. “They understand that our technology empowers brands to engage more smartly and more intimately with their customers than ever before. This is another significant moment for the property industry, who as a collective are looking to improve transparency and customer service, which our technology enables them to do.”

Founded in 2010, Feefo is a ratings and reviews platform that collects reliable and constructive reviews for thousands of clients worldwide. We only send invitations to verified customers to ask them to leave a review, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.

Latest Articles

Personalisation, privacy, and building trust in brand communications

Personalisation, privacy, and building trust in brand communications

New research explores the balance between personalisation and privacy to meet consumer expectations

November 12, 2024

New Research Reveals That Consumers Crave a Deeper Connection with Brands
PRESS RELEASE

New Research Reveals That Consumers Crave a Deeper Connection with Brands

New research reveals that consumers crave deeper connections with brands, emphasizing the importance of human interaction and values alignm...

June 27, 2024

Halfords teams up with Feefo to innovate their feedback strategy and customer support
featured

Halfords teams up with Feefo to innovate their feedback strategy and customer support

Feefo is thrilled to announce a new partnership with Halfords, the UK’s leading provider of motoring and cycling products and services.

February 13, 2024

Speak to the team