Partnership Details
At Yocuda, our commitment to elevating the customer journey with dynamic digital receipts has always been our goal. By teaming up with Feefo, renowned for their world-class customer feedback and review solutions, we’re poised to take the customer experience to new heights.
This partnership seamlessly integrates Yocuda’s digital receipt tech with Feefo’s feedback platform. Retailers can now gather feedback and reviews from in-store customers through a Feefo Smartlink in digital receipts. These insights merge with data from the ecommerce channel, providing a deeper understanding of customers. Retailers can then refine products, improve services, and personalise shopping experiences.
Benefits
So, what does this partnership mean for retailers?
Better Customer Experience: Retailers gain deeper insights into customer preferences and behaviours. This allows them to customise products and services to individual tastes, meeting customer expectations seamlessly across channels. This understanding is the key to delivering personalised shopping experiences.
- Highly engaged channel to improve customer experience, drive web traffic and grow sales with 75% open rates and 15% click through rates
- Single verified reviews solution for both online and instore transactions – campaign management and reporting via Feefo Hub
Enhanced Customer Loyalty: As retailers use feedback to fine-tune their services and make data-driven decisions, they’ll foster stronger customer loyalty. Happy, engaged customers are more likely to return, providing a boost to retailers’ bottom lines.
