Visualsoft

Partnership Details

Nature of Partnership

Customer reviews can strengthen the credibility of your store, persuade other shoppers to make purchases, and ultimately result in an uplift in conversion, however, only a very small number of customers are likely to provide feedback without a post-purchase prompt. One of the best ways to address this is to proactively encourage satisfied customers to review your products and services via a specialist reviews provider, such as Feefo.

Partnership Goals

Since 2010 Feefo Product Reviews has helped retailers build the best customer experience through the collection of genuine customer feedback with invite-only reviews. It’s trusted by over 5,000 global brands, and it also offers a scalable reviews solution that can grow with your business.

With Feefo Product reviews features, we’ll integrate your store with Feefo and send a daily feed to the third party that contains details of all orders dispatched within a 14 day period. This will enable Feefo to send a request email to each applicable customer after a configurable delay period, asking them to review their purchase.

Benefits

We’ll add a Feefo widget onto your store’s product pages that will link to relevant customer reviews of items where available. We’ll also add an overall service review widget within your store’s footer.