People want to hear from like-minded individuals, which is why showcasing your reviews along the customer journey is vital. Find out what your customers really care about, listen at every touchpoint—from check-in to post-holiday blues—and act on your insights to help future travellers.
Insights from every experience
Track and report on individual features that are being spoken about in reviews
Spotlight the moments that profoundly shape the customer journey
Identify problem areas and solve issues before they escalate
Feedback Request Manager
Don’t wait until the trip is over
Get public or private feedback at any or all stages of your customer’s journey. This allows you to pinpoint where your strengths are and where your brand could grow and improve, as well as a more rounded view of the customer experience. Request feedback specific to the services provided by your business and avoid negative feedback around services that you don’t provide or events that were out of your control.
SMS
Any time, any place
Reach out to your customers any time or any place with SMS feedback requests. Tailor the content for a personal touch and combine with our Feedback Request Manager, to get on-the spot-feedback that allows you to take immediate action.
NPS
Enhance your visibility
Understanding each part of their experience is one thing, but how loyal are your customers to your brand? Did that one incident with the hotel put them off recommending you to a friend? Is there an opportunity to redeem your reputation and improve your image? Net Promoter Score (NPS) gives you an instant snapshot of how your customers feel towards your business, so you can see what you’re getting right and when you need to act to stop issues from escalating.
Dynamic Topic Display
Speed up the decision-making process
Speed up the decision-making process and create a more personalised browsing experience by clearly guiding your customers to the feedback that is relevant to them. Don’t worry, this doesn’t mean trawling through your feedback and grouping it together, our AI technology does it for you!
"There’s no doubt Feefo has had a profoundly positive impact on how Meon Valley Travel is perceived within the public domain. I’d recommend Feefo to any business looking to sharpen their online reputation through customer-led feedback."
"We are extremely pleased and satisfied with both our relationship and experience with Feefo. They are incredibly supportive and helpful, and the platform provides us with the customer feedback data we require, in a streamlined easy-to-use manner.”
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