Travel Services Reviews & Customer Feedback

900+

Travel companies enhancing their business with Feefo

4.5

Average service score of travel brands on Feefo

19m+

Travel reviews left on Feefo clients' sites

How does Feefo help travel businesses?

Build trust and increase bookings

Reassure customers booking high-value trips with verified feedback and social proof from fellow travellers. Help them commit confidently to once-in-a-lifetime experiences.

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Get found where travellers are searching

Use authentic reviews to strengthen visibility in search and AI-powered discovery, helping more travellers find and choose your brand.

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Manage reputation and protect your brand

Reduce reliance on open review platforms with authentic feedback that highlights your best customer experiences and reinforces confidence in your brand.

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Improve the traveller experience

Capture feedback at every stage of your customer's journey. Identify issues, strengthen supplier performance and spot the small details that shape better travel experiences.

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Turn feedback into action

Use AI-powered analysis and customer insight to quickly identify trends and opportunities, and spot issues before they impact traveller experiences.

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Essentials

Build trust fast and increase conversion.

from £149 /month + VAT

Get started

Includes:

200 Email Requests

50 WhatsApp + 50 SMS Requests

Product & Service Reviews

Photo & Video Reviews

AI Summaries & AI Replies

Google Seller Ratings + Rich Snippets

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Enhanced

Turn customer feedback into growth with advanced features.

from £299 /month + VAT

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Includes all features in Essentials, plus:

500 Email Requests

Campaign Manager

NPS & Custom Surveys

A/B Testing + Enhanced Campaign Analytics

350+ Integrations

Assigned Customer Success Manager

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Plus

Scale reputation and customer insight across your enterprise.

£ Custom

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Includes all features in Enhanced, plus:

Bespoke Collection Methods

Global Multi-Lingual Moderation

AI Insights Suite

Social UGC

Feefo Syndication Network

600+ Enterprise Integrations + API

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FAQs

How are Feefo reviews more trustworthy than others?

Feefo reviews are invite-only and linked to a verified booking or transaction, ensuring the feedback is from a genuine traveller.

Does the platform help me manage hotel or tour operator quality?

Yes, you can collect specific feedback about hotels, tours operators and other suppliers to uncover friction points and drive improvements in service delivery.

Do Feefo reviews improve my search visibility?

Yes, as a Google Partner, Feefo helps you qualify for Google Seller Ratings to boost your visibility and search engine click-through rates.

How can I measure the long-term loyalty of my travel clients?

The NPS (Net Promoter Score) feature is specifically designed to measure customer loyalty and advocacy.

A brief conversation to align goals and priorities.

See a personalised demonstration of our platform.

To speak with a real, local human.

Customer Stories

How Coastfields cut eight hours of feedback analysis down to one

Learn how Coastfields cut review analysis time by 88%, uncovered hidden trends across holiday parks, and improved guest experience with Fee...

October 05, 2026

Customer Stories

How Sandals cut feedback analysis time by 89%, while catching more guest issues

Discover how Sandals transformed guest feedback analysis from 45 minutes to just five, gaining clearer insights and addressing issues effec...

July 20, 2026

Customer Stories

Lovat Parks let customer data lead and gained a 52% uplift in transactions

Lovat Parks run 50+ A/B tests a year to let data lead their strategy. Discover how switching to the Feefo widget drove a 51.5% increase in ...

March 20, 2026

Travel Services Reviews & Customer Feedback

Trusted by the travel industry's finest

900+

4.5

19m+

How does Feefo help travel businesses?

Build trust and increase bookings

Get found where travellers are searching

Manage reputation and protect your brand

Improve the traveller experience

Turn feedback into action

Affordable pricing plans

Essentials

from £149 /month + VAT

Enhanced

from £299 /month + VAT

Plus

£ Custom

FAQs

How are Feefo reviews more trustworthy than others?

Does the platform help me manage hotel or tour operator quality?

Do Feefo reviews improve my search visibility?

How can I measure the long-term loyalty of my travel clients?

Speak with one of our review experts today

Real travel success stories

How Coastfields cut eight hours of feedback analysis down to one

How Sandals cut feedback analysis time by 89%, while catching more guest issues

Lovat Parks let customer data lead and gained a 52% uplift in transactions

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