Turn feedback into insights you can act on. Track trends, measure performance, and understand exactly how reviews impact revenue and customer behaviour.
The foundations
Performance at a glance
Overview
Your reputation dashboard. Track ratings, sentiment, and review volume at a glance, so you can spot shifts in customer opinion and act quickly.
Feedback
Monitor all feedback in real time. Filter and search reviews to spot urgent issues, respond fast, and identify trends across your customer base.
Download Feedback
Take your data anywhere. Export complete feedback records to link with CRM systems, prove ROI to stakeholders, and build custom reports.
Product
Product performance at a glance. Track which items get the best reviews and which cause issues, helping you optimise inventory and marketing decisions.
Collection Funnel
Optimise your collection. Track drop-off at every stage from invite to submission, then adjust timing and messaging to boost completion rates.
Sales and Product Tags
Tag and filter reviews by segment. Compare feedback from different customer groups, time periods, or regions to measure how campaigns and changes impact satisfaction.
Enhanced insight strategy
Spot trends, identify issues, and understand what really drives customer satisfaction.
Product Attributes
Ask specific questions about fit, durability, and ease of use. Get specific feedback that sets customer expectations and reduces returns.
Service Attributes
Identify which parts of your service satisfy customers and which need improvement, helping you focus training and resources where they'll have the most impact.
Insight Labels
Automatically categorise reviews into themes like ‘Value,’ ‘Shipping,’ or ‘Quality,’ so you can quickly identify patterns and prioritise issues without manual tagging.
Product Catalogue
Enrich your data by mapping customer feedback directly to specific SKUs, brands, and categories for deeper performance analysis.
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