Time-saving automation
27%
of consumers have been misled by fake reviews
40%
of SME owners have been negatively impacted by fake reviews
1/2 million+
feedback request sent per day
How AI helps
- Intelligent Analysis: The AI technology meticulously analyzes each review to ensure compliance with your brand's guidelines and policies. It scans for inappropriate language, spam, and other criteria that might deem a review unfit for publication.
- Automated Decision-Making: Based on the analysis, the AI decides whether a review should be published or rejected. This streamlines the moderation process, ensuring only the most relevant and constructive reviews are displayed.
- Reviewer Notification: When a review is rejected or published, the AI triggers an automatic email to the reviewer. This email explains the reasons for the decision and, if applicable, provides guidelines for resubmitting a more suitable review.
Enhanced Customer Experience
- Timely Responses: By automating the review auditing process, your team can respond to reviews more quickly, enhancing customer satisfaction and engagement.
- Consistent Quality: AI ensures a consistent review moderation standard, maintaining the integrity of your brand’s online presence and fostering trust with your customers.
Ask a question
“Social proof is now such an important part of how consumers interact with brands. Feefo has been valuable to us in providing a platform for our customers to voice their opinions on whether we met their expectations.”
James Harding
Online Marketing Manager | Hiscox