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Travel Services Reviews & Customer Feedback

Our verified-only feedback platform builds trust at every stage of the booking journey, helping you attract new travellers, manage your hospitality reputation, and uncover hidden friction across complex, multi-touchpoint itineraries.

Ensure your brand is seen, heard, and trusted – with Feefo.

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Travel Services Reviews & Customer Feedback

Our verified-only feedback platform builds trust at every stage of the booking journey, helping you attract new travellers, manage your hospitality reputation, and uncover hidden friction across complex, multi-touchpoint itineraries.

Ensure your brand is seen, heard, and trusted – with Feefo.

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Trusted by the travel industry's finest

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  • Riviera Travel logo

     
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  • CV Villas logo

     
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  • British Airways Holidays logo

     
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  • Explore.com logo

     
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  • HF Holidays

     
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  • Golfbreaks logo

     
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  • Tripadvisor logo

     
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  • AAA Travel

     
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  • National Trust

     
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  • EasyJet Holidays

     
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  • Sunwing

     
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  • Riviera Travel

     
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  • Jet2.com

     
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  • CV Villas

     
  • Logo spacer

  • British Airways Holidays

     
  • Logo spacer

  • Explore.com

     
  • Logo spacer

  • HF Holidays

     
  • Logo spacer

  • Golfbreaks

     
  • Logo spacer

  • Tripadvisor

     
  • Logo spacer

  • AAA Travel

     
  • Logo spacer

  • National Trust

     
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  • EasyJet Holidays

     
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Enhancing icon

900+

Travel companies enhancing their business with Feefo

service score

4.5

Average service score of travel brands on Feefo

number of reviews

19m+

Travel reviews left on Feefo clients sites

How does Feefo help travel businesses?

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Build trust with shared experiences

Reassure customers booking high-value trips with verified feedback and social proof from fellow travellers. Help them commit confidently to once-in-a-lifetime experiences.

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Map journeys and generate insight

Capture feedback across multiple touchpoints to understand the full customer journey. Identify any issues and take targeted action.

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Manage reputation and protect your brand

Handle negative reviews before they escalate. Use authentic reviews to build a brand based on your most loyal customers, and reduce your exposure to those with the loudest voice.

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Improve supplier performance

Collect supplier-specific feedback to uncover friction points and improve service delivery. Streamline this process with minimal resource overhead and maximum insight.

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Boost conversion through smart UX

Use dynamic widgets and verified reviews to reduce bounce rates and increase conversion. Surface relevant content at key decision points to guide and reassure future travellers.

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Affordable pricing plans

Our packages provide you with everything you need, for one transparent monthly cost. Whether you’re just starting out, or have an existing bank of reviews – we have the right option for you to make the most of verified customer feedback.

Essential

Boost reputation and sales performance with tools to collect, manage, showcase and analyze verified customer reviews and feedback.


from $200 / month

Get started

Enhanced

Unlock the true value of customer reviews and feedback, with advanced tools for comprehensive analysis, actionable data and forging deeper customer connection. 

from $400 / month

Get started

Bespoke

Tailor your package with one of our dedicated review and insight consultants. Together we'll create a customized plan to help you achieve your goals.

Let's discuss / month

Get started

FAQs

How are Feefo reviews more trustworthy than others?

Feefo reviewsare invite-only and linked to a verified booking or transaction, ensuring the feedback is from a genuine traveller.

Does the platform help me manage hotel or tour operator quality?

Yes, you can collect specific feedback about hotels, tours operators and other suppliers to uncover friction points and drive improvements in service delivery.

Do Feefo reviews improve my search visibility?

Yes, as a Google Partner, Feefo helps you qualify for Google Seller Ratings to boost your visibility and search engine click-through rates.

How can I measure the long-term loyalty of my travel clients?

The NPS (Net Promoter Score) feature is specifically designed to measure customer loyalty and advocacy.

 

Speak with one of our review experts today

What you can expect next

A brief conversation to align goals and priorities.

See a personalized demonstration of our platform.

To speak with a real, local human.
 

Real travel success stories

Coach Travel Group’s Multi-Brand Feedback Overhaul with Feefo
Customer Stories

Coach Travel Group’s Multi-Brand Feedback Overhaul with Feefo

The Coach Travel Group unified customer feedback across 10+ brands using Feefo: Improved data quality, better staff morale, and drove servi...

October 10, 2025

Happy Shuttle Cancun: Driving growth with verified reviews
Customer Stories

Happy Shuttle Cancun: Driving growth with verified reviews

Happy Shuttle Cancun boosts bookings and trust with Feefo reviews, driving growth and winning Trusted Service Awards for their airport tran...

June 03, 2025

Cruise Unique Enhances Customer Trust and Advocacy with Feefo
Travel & Tourism

Cruise Unique Enhances Customer Trust and Advocacy with Feefo

Cruise Unique boosts customer trust and advocacy through Feefo's verified reviews, improving engagement and marketing efforts within the cr...

January 31, 2025