Aug 01, 2024

The Leader’s Guide to Customer Experience

Learn how customer retention impacts consumer purchasing decisions in the UK. Discover the latest trends in shopping habits, reviews, and loyalty. Maximize transparency and trust with Feefo's insights.

The Leader’s Guide to Customer Experience

New research shows that consumers crave a deeper connection with brands – a great product or service simply isn’t enough on its own. This guide explores how to deliver the value they’re looking for in a way that sets your business apart.

Fill in your details to access the guide and gain insight on:

The current consumer landscape and the desire for long-term connection

The value exchange – what it is and how it drives competitive advantage

How to craft an agile value exchange that meets evolving customer needs

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Founded in 2010, Feefo is a ratings and reviews platform that collects reliable and constructive reviews for thousands of clients worldwide. We only send invitations to verified customers to ask them to leave a review, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.