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Integration

Set up tailored, instant notifications and reply to feedback sooner with Zapier’s customised templates. Track any action on your site and connect with new customers while automating workflows to scale.

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About Zapier

The Feefo Zapier App is an easy way of automating feedback requests by connecting Feefo with other tools used by your business without the need for development.  Zapier is an online automation tool which can connect your apps together to create workflows and automate tasks. For example, you could connect Salesforce to Feefo, so that when a new contact is created, a feedback request is sent.  

These directions to and from Zapier are known as ‘triggers’ and ‘actions'.  

About the integration

New feedback: This is a trigger that will fire every time you receive new Feefo feedback. You could use this to automatically store the feedback in your CRM system, for example.  

Create feedback request: This action records a transaction against your Feefo account, scheduling a feedback request to be sent to your customer. You could use this for anything from an online sale to an interaction with your customer service team.  

Respond to feedback: This action allows you to reply to a customer’s feedback and is particularly useful if you want to manage your replies outside of the Feefo platform, for example, if you’re using a ticketing system like Zendesk.  

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