Empower your community
Unleash the potential of your customers’ voices with a tailor-made community dedicated solely to your brand's essence. Forge connections with customers, prospects, and partners in an environment that fuels authentic peer-to-peer recommendations.
Reducing the expense involved
in attracting new customers.
Enhancing the revenue potential from each customer over the duration of their relationship with the brand.
Gaining deeper understanding and actionable data from customer interactions.
Peer Group Recommendations (PGR)
Enhance your community’s dynamics with our Peer Group Recommendation module. This feature allows your best customers to become brand ambassadors, sharing their authentic experiences and answering questions. The result? Increased credibility and a trusted community that drives customer loyalty and retention.
Seamless Integration with Reviews
Exclusive VIP Communities
Create exclusive spaces for your most valuable customers to interact, get insider information, and feel more connected to your brand. These VIP communities not only make your customers feel special but also make them stickier—enhancing their likelihood of staying loyal and increasing their lifetime value.
Ask a question
How do we know it will be successful?
Success is driven by our commitment to supporting your community-building efforts every step of the way. We provide tools and analytics to track engagement and tweak strategies as needed.
Is it a lot of work to set up?
Not at all! Feefo Community is designed for ease of use, with quick setup features that let you integrate with your existing systems smoothly. We handle the heavy lifting, so you can focus on engaging your community.
Will people engage?
Engagement varies by brand, but you’re not alone in this journey. Feefo is committed to helping you cultivate a successful engagement strategy tailored to your brand’s unique characteristics and audience. We provide support from launch to daily operation, ensuring your community not only starts strong but continues to thrive. By working closely with you, we help maximise member participation and interaction within your community, turning passive viewers into active participants.
Does it take a lot of time to manage?
No, managing a community does not require an extensive time commitment. Our platform is designed with efficiency in mind, equipped with a suite of tools that simplify daily management tasks.
Where does the community sit?
The community can run from any subdomain of your choice, making it a seamless extension of your existing digital presence. Setting it up involves a minimal amount of IT work—specifically linking appropriate CNAME records, which is straightforward and quick.
Who owns the community data?
You do. All data generated within your community platform is owned by your brand. Feefo ensures that you have full control over your data, providing you with the freedom to use it to enhance customer insights and drive marketing strategies.
Why not just use Facebook or WhatsApp?
While platforms like Facebook and WhatsApp provide basic capabilities for hosting groups, they lack the advanced integration, customisation, and exclusive branding opportunities that Feefo offers. With Feefo, you gain full ownership of your data and complete control over the community experience, free from the whims of algorithm changes and restrictive platform policies.
Furthermore, relying solely on social media channels introduces significant challenges, including escalating long-term costs and diminished quality of engagement. Unlike these platforms, Feefo Community features advanced Peer Group Recommendation technology, which can be seamlessly embedded within your website to enhance the purchasing journey, offering a more tailored and effective community experience.
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