Collecting valuable feedback shouldn’t be difficult. With In Mail, your customers can share their thoughts instantly, right from their inbox. No extra clicks, no lost responses; just genuine insights that help you improve and grow.
Key Features
- Embedded Email Forms - Increase response rates by letting customers share their feedback from within their inbox, making it easier for them to complete their review.
- Mobile-First Design - Never miss valuable feedback; customers can respond easily on any device, wherever they are.
- Partial Feedback Capture - Capture every response, even if customers don’t finish longer forms. Responses are saved and seamlessly carried over.
- Customisable Branding - Build trust and recognition by applying your branding to every feedback request.
- Seamless Experience - Boost engagement with personalised requests that dynamically pull in relevant information for each recipient.
- Fallback Compatibility - Ensure comprehensive insights by automatically switching to standard collection if embedded forms aren’t supported.
- Integrated Reporting - Act fast on real-time feedback, available instantly in your Feefo Hub to drive service improvements and growth.
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