The wait is almost over for the upcoming launch of Feefo Analytics Essentials—a powerful new collection of dashboards to empower our clients with deeper insights.
What is Feefo Analytics Essentials?
Feefo Analytics Essentials is our new analytics suite that offers clients a streamlined, user-friendly way to access key data about their customer feedback. With these dashboards, users can easily track trends, measure performance, and gain a better understanding of their customer — all in one place.
Key Benefits of Feefo Analytics Essentials:
Where can I access my old reports in the new dashboard?
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Legacy Report |
Legacy Report Feature |
New Report Location |
New Report |
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Feedback Summary |
Feedback Activity Table |
Essential Reporting |
Feedback Report |
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Feedback Summary |
Feedback Volume over time |
Essential Reporting |
Overview Report |
|
Feedback Breakdown |
Feedback Breakdown by tag |
Essential Reporting |
Feedback Report |
|
Feedback Volumes |
Feedback Breakdown by tag |
Essential Reporting |
Feedback Report |
|
Feedback Volumes |
Average Rating Overtime |
Essential Reporting |
Overview Report |
|
Download Feedback |
Remaining Legacy Report |
Essential Reporting |
Download Feedback |
|
Net Promoter Score Summary |
|
Additional Analytics |
NPS Report |
Decommissioning of Legacy Reports
The above legacy Reports will be retired in September 2025. Don’t worry - you’ll still be able to access all your historical data in the new dashboard, where improved tools and features are available. If automated reports have been set up from the hub, they will need to be rescheduled using Feefo Analytics.