Surveys

Get a complete view of your customer experience with Feefo Surveys!

Take your feedback to the next level with an ‘access all areas’ pass to your customer journey. Feefo Surveys gives you the flexibility to look beyond the sales cycle and reach out to existing and potential customers at any touchpoint and any channel, in an instant.

Get quick, anonymous feedback whenever and wherever you need it, with personalised messaging that will help you get the answers you’re looking for.

Key features

• Flexible question formats let you create surveys just the way you want
• Fully integrated CX metrics including NPS, CSAT and Customer Effort Scores
• Create personalised survey journeys based on user responses
• At-a-glance insight, with sentiment analysis reporting as standard
• Quickly share surveys across every channel with an automatically generated link

Find out how Feefo Surveys can help you better understand your customers, here.